Frequently Asked Questions

Orders

• When will my order arrive?
• Has my order shipped?
• How do I change quantities or cancel an item in my order?
• When will my order ship?
• How do I track my order?
• My order never arrived.
• An item is missing from my shipment.
• When will my backorder arrive?
• How do I return a product?
• I received the wrong product.

My Account

• How do I create an account?
• How do I edit my account information?
• I forgot my password
• How do I set up a wholesale account?

Samples

• How can I get a sample of a material?
• Do you have sample books available?
• How can I get all of your sample books?
• Can I get a sample of an OEM material?

Shipping

• How much is shipping?
• Do you ship to my country?
• What are my payment options for international shipments?
• When will my order ship and what are my shipping charges?
• What is the return policy for international orders?
• Do you ship to Hawaii or Alaska?
• What is the return policy for Hawaii and Alaska orders?
• I need my order faster than standard shipping. What are my options?

Pricing and Billing

• Do I have to pay sales tax?
• How do I set up a wholesale account?
• I have a question about my charges?
• I need a copy of my receipt/invoice.
• When will my credit appear on my account?
• When will my credit card be charged?
• My card is declining or won't go through.

Buyer's Guide

• How do I find a product?
• How do I navigate the site?
• How do I use a coupon?
• Do you have any coupon codes available?