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FAQ: Pricing and Billing

Return to Frequently Asked Questions

 

Do I have to pay sales tax?
Currently, only Mississippi and Alabama residents are required to pay sales tax. If you have a State Tax ID or Resale ID, please contact us after creating your account but before placing your order. We’ll update your AlbrightsSupply.com account so that sales tax does not apply.

 

How do I set up a wholesale account?

We don’t offer separate wholesale accounts or special pricing tiers—everyone receives the same great pricing. However, we do provide quantity discounts and free shipping on orders over $200, which many shops find very beneficial.

 

I have a question about my charges.
Click the Account Icon in the top right corner of our website, then My Dashboard from the dropdown menu, to review your orders. You can compare your order history with your financial records for accuracy. If you still have questions or concerns, please contact our customer service team and we’ll be happy to assist you.

 

I need a copy of my receipt/invoice.

  1. Click the Account Icon in the top-right corner of the site.
  2. Select Order / Invoice Tracking from the drop-down menu.
  3. Open the Invoices tab.
  4. Click the invoice you want to view.
  5. Click the More Options button in the upper right corner and select Print or Download PDF.

 

When will my credit appear on my account?
Credits are typically processed within 7–10 business days from the time we receive your returned item(s). If you don’t see the credit after that time, please check with your bank, as processing times may vary by financial institution.

 

When will my credit card be charged?
Your credit card will be charged at the time your order is placed.

 

My card is declining or won't go through. 

  1. Please start by verifying your billing address by checking how your address appears on your credit card or bank statement. You can also reach out to your bank to verify this information for you. Please be sure to include the 4 digit add on numbers (example - 12345-6789) to your ZIP code in the address.
  2. Click on the Account icon in the upper right corner of our website and select My Account from the dropdown menu. Under the Profile and Settings section, select My Addresses. Please make sure your billing address and shipping addresses are saved here. To add a new address, simply select "Add An Address" and fill in the blanks.
  3. Go back to My Account. Under the Payment Information section, select My Credit Cards. Please make sure your card appears on the screen with an address associated with the card. To add a card simply select "Add A Credit Card" and fill in the blanks.
  4. Be sure to enter your billing address into the “Billing Address” section at the top of the checkout page. If you have a separate shipping address, you can choose to enter a new address under the “Shipping Address” section of the checkout page. If you have a PO Box, remove the words "PO BOX" from your billing address and just leave the number by itself.
  5. If you are still having issues, you can checkout via PayPal (you can checkout as a guest if you do not have a PayPal account) or call in your order (662-287-1451).