- >Cancellation Policy
All orders are automatically processed on our secure merchant processor and sent for shipment as soon as they are placed. During this process we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge after a certain point. Cancellation requests via email are accepted but we strongly suggest calling in during operational hours as soon as possible, to assure your order is cancelled immediately to halt shipping.
We strictly adhere to the following cancellation policy:
- If you cancel your order before it has been shipped, you will not be assessed a cancellation fee before credit is issued.
- If you cancel your order after it has been shipped, please follow our Return Policies & Procedures. The cancellation will have to be treated as a return with all applicable fees.
- Orders which are refused at delivery will be assessed all of the applicable fees listed above - including restocking, cancellation and other applicable fees.
Customers are fully responsible for improperly submitted cancellations.
Hours of Operation: Monday - Friday 8:00 AM (CST) - 5:00 PM (CST)